Why does the AES67 tab not show up in Dante Controller?

Please try the following:

1. Ensure the Shure equipment is on the latest firmware, and supports AES67. Not all Dante-enabled Shure products support AES67--the User's Manual will tell you if it is supported.
   1. Visit Shure's Firmware Updates page for information on firmware updates.
2. Ensure that your network switch is not on the Shure or Audinate disqualified lists, and is not a 10/100 (Fast Ethernet) switch:
   • Disqualified Network Switches for Shure Dante Devices
   • If using a 10/100 switch, this issue can appear. Change to a Gigabit switch. 10/100 switches are not recommended for AES67.
3. Ensure your switch is configured correctly. In particular, ensure that Unregistered Multicast Traffic is forwarded to all Shure devices and your Dante Controller computer. See Configuring a Network Switch for Shure Devices and Dante/AES67 for more details and step-by-step instructions.
4. Verify that Dante Controller is permitted in Windows Firewall:
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5. Try toggling "Use Shared Dante Interface" in Dante Controller's Choose Interface window. This is found by clicking the "Choose a Dante Interface" button.
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6. Bypass the network switch by connecting the mic directly to your computer using a POE injector (always carry a POE injector in your toolbox). If it behaves properly, your switch may be misconfigured, or your device may be flooded with undesired multicast traffic (for example, from a video camera). See Configuring a Network Switch for Shure Devices and Dante/AES67 to set up IGMP properly and resolve this issue.
7. If this is an Enterprise network, review our Enterprise Network Troubleshooting Checklist FAQ:
   • Enterprise Network Troubleshooting Checklist
8. Reinstall Dante Controller.

Related FAQ's:

• MXW - MXA910 enabling AES67
• Enabling AES67 on Shure Devices
• Route AES67 streams to MXA910 AEC Reference In